Frequently Asked Questions

We offer two services: Personal Shopping — we buy Korean products on your behalf and ship them overseas — and Package Forwarding — we receive items you’ve already bought in Korea and forward them abroad. One account covers both.

Yes. A free account is required to place orders, make payments, and track your shipments.

Almost any Korean online store — Coupang, Gmarket, Naver Shopping, 11st, Musinsa, Olive Young and more. Just send us the product links (URLs).

We ship to most countries worldwide via EMS and K-Packet. You can check available destinations on the Korea Post EMS site:
https://ems.epost.go.kr/front.EmsDeliveryDelivery09.postal?langtype=en

Yes. You can reach us in English through 1:1 Inquiry, and we reply within 1–3 business days.

Enter the product links, options and quantity on the order form, or use AI Quick Order — just upload a screenshot of your shopping cart. After you submit and charge Dream Cash for the product cost, our staff buys the items; once received and packed, we’ll let you know the final shipping cost.

The personal shopping fee is 4% of the product price, plus the actual international shipping cost. (Product price + 4% fee + shipping)

Some items are restricted by international postal rules: batteries (lithium, etc.), products containing gas (lighters, sprays), items with alcohol content (some cosmetics, diffusers), liquids, drugs/medicines/food, animals & plants and their by-products, jewelry/gold/silver, dangerous goods (guns, knives), fur, ivory, and more. Value limits also apply (varies by country; note items over US$800).

Send your items prepaid to the Korean warehouse address we provide after you apply. Once they arrive, our staff weighs them and tells you the shipping cost; after payment, we forward them overseas.

Yes. We consolidate multiple packages into a single box for free to cut your international shipping cost. (Forwarding fee: free for up to 2 parcels, then KRW 2,000 each)

EMS (fast, trackable) and K-Packet (a cheaper option when EMS is costly for lower-value items — trackable but slower than EMS).

Shipping is based on destination, weight and volume, using Korea Post (EMS) rates. Because the exact cost depends on the packed weight and volume, we confirm the final amount after packing. You can also check estimated rates on the Korea Post site:
https://ems.epost.go.kr/front.EmsDeliveryDelivery09.postal?langtype=en

It depends on the method and country. Typically EMS takes about 3–5 business days and K-Packet about 15–30 business days. Some regions (Africa, the Middle East, Russia, etc.) may take longer, and times can vary by season.

Use the tracking number provided after dispatch to check on the Korea Post site:
https://trace.epost.go.kr/xtts/tt/epost/ems/ems_eng.jsp

We do our best to avoid taxes, but any duties charged under your country’s customs laws are the customer’s responsibility. At customs, the local carrier will contact you, and you follow your country’s procedures. Seizures can occur due to country-specific prohibited items, so please check before ordering. DahaeDream is not responsible for customs duties or seizures.

All payments use the Dream Cash charge-and-deduct system, and Dream Cash is topped up via PayPal. Purchases, fees and shipping are deducted from your Dream Cash balance.

On the charge page, choose PayPal and pay — your Dream Cash is topped up. (No PayPal account needed; you can pay by credit card.)

Personal Shopping: charge the product cost at order time, then top up the fee and shipping after packing.
Package Forwarding: charge the shipping cost after your items arrive and are packed.

Returns: If a parcel is returned before international dispatch (e.g., it fails the customs X-ray due to a customer error), the international shipping fee is refunded. If returned after dispatch (refused or undelivered), the international shipping fee is not refunded (return freight may be charged).

PayPal: Refund methods vary by payment type; card refunds can take up to 30 days, and PayPal refunds are limited after 45 days from the original payment (in which case any transfer fee is the customer’s responsibility). This follows PayPal’s policy.

Overseas loss with EMS is very rare (about 1 in 300), but without insurance, compensation follows Korea Post rules and is limited (a minimum of about KRW 70,000 + KRW 7,870 per kg + the EMS fee), and DahaeDream cannot offer separate compensation. We recommend insurance for high-value items. (Insurance starts at about KRW 2,500, increasing by about KRW 1,000 per US$100 of coverage.)

If you cancel after packing, the service fee already incurred must still be paid. For personal shopping, if the store allows returns, a return fee applies; if the store refuses the return, the item cannot be returned.

You can change the delivery address up until the payment request stage after packing. After that, the shipment has already been booked and the address cannot be changed.

Use Find ID / Find Password on the login screen. If you don’t receive the email, please contact us via 1:1 Inquiry.

Your information is managed securely under our privacy policy, and payments are processed through trusted methods such as PayPal.